Shipping Policy

This Shipping Policy governs the preparation, dispatch, and transit of physical goods, packaging kits, and operational products ordered through AzzpPartners. Our goal is to provide transparent transit schedules and dependable carrier handoffs to keep your business operating efficiently. Please review the details below regarding our fulfillment timelines and carrier options.

Delivery Times & Carriers

Once dispatched, domestic shipments within the United States reach their destination within delivery 2-7 business days after dispatch. We partner with reliable domestic carriers including FedEx, UPS, and the United States Postal Service to ensure dependable handling. Total delivery duration depends primarily on your destination zone, local transit logistics, and carrier route conditions.

Shipping Costs

Shipping charges are calculated at checkout based on package weight, volumetric dimensions, and destination zip code. Free standard shipping may be offered periodically on qualifying bulk supply orders that meet our published order threshold. You will always see the exact, fully calculated shipping fee before entering payment details and finalizing your order.

Order Tracking

As soon as your order leaves our fulfillment dock, an automated dispatch notification with your tracking number is sent to your registered email address. You can follow your package journey using the carrier link provided in that communication. If your tracking updates appear paused or stalled for more than 48 hours, please contact our logistics team for an immediate trace.

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Customs, Duties & Taxes

For any cross-border shipments originating outside or departing from the United States, the recipient acts as the importer of record and assumes full responsibility for all customs duties, import tariffs, and local taxes. These fees are established by destination customs agencies and are not controlled or collected by AzzpPartners. Unforeseen customs inspections at border terminals may introduce transit delays beyond our standard delivery windows.

Delivery Restrictions

We currently deliver physical supplies to commercial and residential physical street addresses across the contiguous United States. We cannot ship heavy freight supplies or oversized pallet orders to APO, FPO, or standard PO Box locations. Preorder items or temporarily backordered inventory will display explicit availability notes on their product pages and ship immediately once warehouse stock is replenished.

Lost, Delayed or Damaged Shipments

Any shipment damaged during transit or suspected missing must be reported to our support department within 14 days from delivery or the expected delivery date. Please preserve all external packaging, outer shipping labels, and damaged items to help carrier inspection. Upon completing our initial review, AzzpPartners will coordinate an expedited replacement or issue a full refund to your account.

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Order Processing

All orders undergo inventory verification, security screening, and careful packing before transfer to regional carriers. Our standard order preparation 1-3 business days applies to all orders received Monday through Friday. High-volume seasonal peaks, custom palletizing requirements, or address verification inquiries may occasionally extend preparation time toward the upper end of this window.